SHIPPING POLICY

SHIPPING

Surete offers several different shipping methods. The method that you choose determines how quickly your item will arrive. The choices available depend on:

  • The in-stock availability of the product.
  • The shipping destination.

Each shipping method has its own restrictions, charges and time periods that will be applied to your order.

AVAILABLE SHIPPING METHODS

During checkout, you have the opportunity to select your shipping method. Depending on the destination, some shipping methods may not be available. Your order will default to economy shipping however you may choose a different method simply by selecting from the options displayed.

  • Standard Shipping: Typically arrives in 5-7 business days*
  • Expedited Shipping: Typically arrives in 3-5 business days*
  • Express Shipping: Typically arrives in 1-2 business days*

NOTES:

  • Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
  • Your order must be received and your credit card authorized by 12:00 p.m. (noon) EST or your order will not be processed until the following business day. This applies to all shipping methods, including Express Shipping.
  • Shipping intervals are estimates only and may vary slightly.
  • Once your order is submitted, no changes may be made including address, shipping method, etc.
  • Orders for multiple items may take longer to arrive.
  • Expedited Shipping and Express Shipping orders require a street address.
  • Items shipped to the below destinations may only be shipped via the U.S. Postal Service and cannot be expedited. Not all items are eligible to ship to APO/FPO/PO Box addresses. Please check individual product detail pages for restrictions.
  • PO Boxes in Continental US
  • PO Boxes in Alaska and Hawaii
  • APO/FPO
  • US Territories (including Puerto Rico)

PRE-ORDER SHIPPING

Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. Delivery times for pre-order items are based upon the Product’s release dates.

SHIPPING COSTS

Shipping costs are determined by:

  • Free Shipping eligibility: All Surete products shipped using the Standard Shipping method within the continental US will ship for free.
  • The destination of your item(s): Destinations outside the continental US will incur higher shipping costs.
  • The shipping method you select: You will be prompted to pick your shipping option during checkout (Economy, Standard, Expedited, or Express).
  • The number of shipping destinations: If you ship multiple items, a separate flat rate may apply to each item. Your total shipping will be calculated automatically during checkout prior to the completion of your order.

ORDER TRACKING

You will receive a ship confirmation email that will contain your tracking number for your order. Please note that if you placed an order for multiple items, those items may ship separately and result in multiple tracking numbers. Not all tracking numbers will show movement immediately. It is possible that while the order has left our facility, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system.

Orders may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, we will not be able to provide a tracking number.

NOTES:

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at support@surete.co.